Customer care
Delivery &
returns
Plain terms for ordinary purchases. Nothing here reduces your statutory rights.
Delivery
Available services and their full cost are shown before payment. Parcel-sized orders can use standard or express tracked delivery. Large furniture and wall art currently require collection.
We aim to dispatch stocked parcel items on the next working day. The order confirmation states the expected delivery window. The carrier and tracking reference appear on the order-tracking page after dispatch.
Changing your mind
For most online orders, tell us within 14 days after delivery that you wish to cancel. You then have another 14 days to send the goods back. You do not need to give a reason.
Return postage for a change-of-mind return is normally the customer’s responsibility. Use a tracked service and package the product securely. We refund the item and the original standard delivery charge within 14 days after the goods arrive back, or after you provide evidence of sending them, whichever applies first. Extra paid for express delivery is not refundable beyond the standard-delivery amount.
You may inspect a product as you would in a shop. A deduction may be made where handling goes beyond that and reduces its value.
Faulty, damaged or misdescribed goods
Contact us promptly with the order number and photographs where useful. If an item is faulty, damaged in transit, not as described or not fit for purpose, your statutory rights apply separately from the change-of-mind policy. We will explain the appropriate repair, replacement, return or refund route and cover reasonable return arrangements where required.
Start a return
Email adamjsmith197@gmail.com with your order number and the item you wish to return. We will acknowledge the request and provide return instructions.